These Terms of Use govern access to and use of the website operated under the name Your Digital Gifts at yourdigitalfigts.com.
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Your Digital Gifts is operated by Safeguardian Dynamics LTD, a company incorporated in England and Wales under company number 16610572, whose registered office is at 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF. In these Terms, references to “we”, “us”, “our” and “the platform” are references to Safeguardian Dynamics LTD.
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By accessing the platform, creating an account, obtaining any product, or otherwise using any part of the services made available through the platform, you agree to be bound by these Terms. If you do not accept them, you must not use the platform.
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1. Nature of the platform and its services
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Your Digital Gifts is an online platform through which users may obtain access to products, such as digital gift cards.
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Unless expressly stated otherwise in relation to a particular product, the platform acts solely as a distributor or reseller of digital cards issued, operated, redeemed or otherwise controlled by third parties. We are not the issuer, merchant, network operator, game publisher, store operator or brand owner of those products. The terms governing redemption, use, validity, expiry, account eligibility, territorial scope and technical compatibility of any product may therefore be determined by the relevant third-party issuer or provider and may change without notice to us.
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Nothing on the platform should be understood as a representation that a product will remain available indefinitely, that any third-party issuer will continue to honour it, or that any product will be suitable for every country, account or redemption environment.
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2. Eligibility and use of the platform
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You may use the platform only if you are legally capable of entering into binding contracts under the law applicable to you. By using the platform, you confirm that the information you provide is accurate, complete and current, and that you will use the platform only for lawful purposes and in accordance with these Terms.
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We may refuse access to the platform, suspend or restrict an account, where we reasonably consider that eligibility requirements are not met, the information supplied is unreliable, or the platform is being used in a manner inconsistent with these Terms or applicable law.
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3. Account registration and security
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Certain functions of the platform require registration of an account. Registration is completed by submitting the required information through the sign-up process, accepting these Terms and our Privacy Policy, and confirming the email address through the email verification process.
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You are responsible for keeping your login credentials confidential and for restricting access to your account and devices. You are also responsible for ensuring that the information held on your account remains accurate and up to date.
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You must notify us promptly if you become aware of any unauthorised use of your account or any security breach affecting your account credentials.
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4. Giftee(s) and platform balance
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The platform balance is represented in Giftees. Giftees are used solely in connection with the obtaining of digital cards and the use of related platform functionality.
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Giftees do not constitute legal tender, banked funds, electronic money, stored value, or any form of regulated financial instrument. They are not transferable between users, cannot be withdrawn into cash, and have no independent value outside the platform.
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Any balance functionality made available through the platform is subject to verification procedures, operational controls, technical limitations, fraud-prevention measures and any applicable legal or compliance requirements. We reserve the right to correct balance errors, reverse mistaken credits, refuse or suspend a balance adjustment, or restrict the use of Giftees where reasonably necessary for technical, legal, security or operational reasons.
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5. Product information and availability
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Product availability may vary at any time. Certain brands, product types, categories or denominations may be unavailable, withdrawn, delayed, limited or changed without prior notice.
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We seek to present product information in a clear and commercially reasonable manner. However, product descriptions, denomination information, redemption notes, issuer details, compatibility information and any other product-related content are provided for general guidance only and may be incomplete, abbreviated or subject to change.
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We reserve the right to amend, update, remove or correct any product information, pricing display, denomination display, availability indicator or related content on the platform where reasonably necessary.
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6. Regional restrictions and product compatibility
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Certain digital cards made available through the platform may be restricted by region, country, language, platform, account type, billing country, store country, issuer policy or other technical or commercial limitations.
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You are solely responsible for ensuring, before completing a transaction, that the product you select is compatible with the intended country of use, the relevant account, the relevant platform, and any other conditions applicable to redemption or use.
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Where a product cannot be redeemed or used because an incorrect denomination, region or account environment was selected, or because a third-party issuer applies territorial or technical restrictions, this shall not of itself give rise to any right to cancellation, refund or compensation from us, subject always to your non-excludable statutory rights.
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7. Third-party product terms
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Many products listed on the platform are subject to separate third-party terms and conditions imposed by the relevant issuer, merchant, publisher or network operator. Such terms may include rules on redemption, account usage, permitted territories, expiry, dormancy, technical restrictions, anti-abuse policies and other limitations.
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By purchasing or obtaining any such product through the platform, you acknowledge that your use of that product may be governed by those third-party terms and that compliance with those terms is your responsibility. We are not responsible for any act, omission, system change, policy update, account restriction or redemption refusal on the part of a third-party issuer or provider.
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8. Orders and product access
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The platform operates on the basis that a user may first obtain Giftees. Once topped-up, Giftees may then be used within the platform to obtain access to eligible digital cards.
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The display of any product on the platform does not constitute a binding obligation on us to make that product available. A user request to obtain a product using Giftees shall be treated as accepted only when the relevant product access request has been successfully processed by the platform and the product has been made available for delivery or otherwise supplied through the platform, in each case subject to these Terms.
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We may, where reasonably necessary, decline, delay, suspend, cancel or place on hold any request to use Giftees to obtain a product, or any related attempted transaction. This may occur, for example, in circumstances involving product unavailability, pricing or listing errors, suspected fraud, payment irregularity, chargeback risk, unusual account or transaction behaviour, verification concerns, compliance requirements, technical issues, operational review, or third-party supply limitations.
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9. Payment and Giftees use
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Where users obtain Giftees, the relevant fiat transaction may be processed through one or more third-party payment service providers. We do not store full payment card details unless expressly stated otherwise.
The use of Giftees within the platform in order to obtain access to a digital card constitutes the use of a platform balance and does not of itself constitute a separate fiat transaction for the purposes of statutory cancellation rights.
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10. Order Delivery
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In most cases, digital cards are delivered shortly after successful completion of the relevant process through which Giftees are used to obtain the product. Delivery times are estimates only and are not guaranteed. Delivery may be delayed because of internal review, payment confirmation, anti-fraud screening, email delivery issues, product stock issues, technical processing, third-party dependencies or other operational factors.
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You are responsible for ensuring that the email address registered to your account is correct and accessible and for checking any spam, junk, promotions or filtering folders if a delivery email is not immediately visible. We are not responsible for delivery failure arising from inaccurate contact information supplied by you or from email filtering or blocking outside our control.
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For the purposes of these Terms, an order shall generally be treated as delivered once the relevant code, access detail or digital fulfilment has been sent to the registered email address or otherwise made available within the user account or platform environment.
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11. Use of delivered products
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Once a digital card has been delivered, the user is responsible for using it correctly in accordance with any applicable instructions. Once a digital card has been delivered, we are not responsible for any loss arising from incorrect code entry, incorrect redemption method, disclosure of a code to another person, unauthorised access to a delivered code after delivery, loss arising from user error, or any incompatibility between the delivered product and the user’s intended account, platform or region, save where caused by our own breach of contract or other liability that cannot lawfully be excluded.
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12. Refunds and cancellations
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As a general rule, refunds and cancellations will not be available where the user selected the wrong product, selected the wrong denomination, selected a product incompatible with the intended region or account, failed to review the applicable restrictions, or no longer wishes to use the product.
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No refund will ordinarily be available where a code has been redeemed, used, disclosed or compromised after delivery, or where the product has been delivered in accordance with the order and the issue complained of arises from third-party issuer restrictions or user-side incompatibility.
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That said, we may consider a refund or other corrective action in limited cases where we are satisfied, following review, that there was a genuine technical failure directly affecting the transaction or delivery process, that the product was not validly delivered, or that another circumstance exists in which a remedy is appropriate under applicable law.
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Any request for review must be submitted promptly to support@yourdigitalgifts.com, together with sufficient supporting information, which may include account details, order details, screenshots, relevant error messages, and any other information reasonably required for investigation.
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13. Intellectual property
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All intellectual property rights in the platform, including its software, layout, design, branding, text, graphics, functionality and compilation of content, belong to us or are licensed to us, save for third-party trade marks, brand names and other third-party content, which remain the property of their respective owners.
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You may use the platform only for its intended personal and lawful purposes. You may not reproduce, scrape, republish, reverse engineer, adapt, distribute or otherwise exploit any part of the platform except as permitted by law or with our prior written consent.
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14. Service availability and disclaimers
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Whilst we endeavour to keep the platform available and functioning properly, the platform is provided on an “as available” basis. We do not promise that access will always be uninterrupted, error-free or free from delay, nor do we promise that all products will remain available at all times.
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We do not warrant that any third-party issuer will continue to support a listed product, that a product will remain redeemable indefinitely, or that third-party services or systems on which redemption depends will always operate without interruption.
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Nothing in this clause or elsewhere in these Terms is intended to exclude any representation, condition, warranty or statutory protection that cannot lawfully be excluded.
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15. Limitation of liability
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Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Subject to the foregoing, we shall not be liable for any loss of profit, loss of business, loss of opportunity, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss arising out of or in connection with the use of, or inability to use, the platform or any product obtained through it.
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Subject always to your non-excludable statutory rights, and save in cases where a different remedy is required by law, our total liability to you in respect of any particular transaction shall not exceed the amount actually paid by you, or the value actually applied from your platform balance, in relation to that transaction.
This clause does not affect any statutory rights you may have as a consumer in respect of digital content supplied in breach of contract.
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16. Changes to the platform and these Terms
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We may amend the platform, its features, available products, balance mechanics, purchase flows and related services from time to time.
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We may also amend these Terms where reasonably necessary, including to reflect changes in law, regulation, business practice, the platform’s operation or the services made available through it. The revised version will be posted on the platform with an updated effective date. By continuing to use the platform after any such amendment takes effect, you agree to the revised Terms.
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17. Privacy
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Your use of the platform is also subject to our Privacy Policy, which explains how we collect, use, store and otherwise process personal data in connection with the platform.
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18. Governing law and jurisdiction
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These Terms, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
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The courts of England and Wales shall have jurisdiction to determine any dispute or claim arising out of or in connection with these Terms or the use of the platform, save that nothing in this clause shall deprive a consumer of any right to rely on mandatory provisions or jurisdictional protections which apply under relevant consumer law.
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19. Contact
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Any questions concerning these Terms should be addressed to support@yourdigitalgifts.com.